Capsule Hotels in Japan
You know isn’t it amazing that when God has His hands in anything that has to do with weather it could make us think while we sit idle and gives the chance to create something from what we thought was a bad situation into an actually good for next time?
I was just thinking about how airports & airlines could partner with the Boutique Lifestyle Lodging Association and begin to have boutique hotels in every airport around the world for when we have bad weather.
For now, while we don’t we could still partner with Boutique hotels and work some kind of agreement where we work with each other and make our customers satisfied and turn that blizzard cancelled flight into a great customer service conscience experience.
Where do all of these people sleep and we should think about good things when bad things happen.
I guess what I am trying to say is that we can take our problems which can be a negative experience for a paying customer and let’s turn it into a positive experience where everyone is happy.
The customer should be first, then the airline, the hotel and then again everyone could be happy.
Let’s take a look at how we could avoid having complex situations when there is an act of God or bad weather occurs. Hotels could actually be within each airport in the United States and when it comes to the engineering it could not be too hard I would not imagine.
Let’s see what they would look like and for more information delve and explore and see just how convenient and economical they could be when it comes to being sustainable and saving energy too.
The cost could run you depending on what city, between 50 to 100 dollars a night and have everything right there for you such as shower, sleeping area and even a small laptop in your pod where you could communicate with your family with Wi-Fi available in everyone!
Again, it would take some engineering thoughts to pull it off, but I don’t see how it would be a complex project.
This way the customer is satisfied, the airport is not crowded with people sleeping on floors, no angry customers and the hotels would be booked and everyone could somehow break even and everybody could be actually satisfied.
Just thoughts and if you have any suggestions on how to make customer satisfaction better for cancelled flights during bad weather, feel free to suggest and sure they would be appreciated.
There are lots of things we can learn as Americans from other cultures to help us better be prepared for making our customers experience a good one and pass the word on to another.
And, since the boutique hotels main mission is you don’t have to be big to be more personal and sometimes small is best especially when it comes to how we treat our customers as names instead of room numbers.
We could share this experience around the world and be one big boutique hotel loving world which will most certainly make you want to share your personal, first class customer service experience with another before you even begin your journey.
Happy customers, happy partners, happy stakeholders, and happy vendors or satisfied teams.